How Bröd Bakery raised its tip rate from 3.9% to 7.3% by letting guests tip in private.
3.9% to 7.3%
tip rate, card machine vs FoxPay
Most tips are decided in a few seconds.
A card machine appears at the table. The server waits. The screen asks for a percentage, and the guest picks one quickly, mostly to end an awkward moment.
That moment says very little about how the guest felt about the service.
At Bröd Bakery in Limassol, the team wanted to know whether a different payment moment would lead to a different result. So they compared tip percentages from card machine payments with tip percentages from FoxPay payments.
The tip rate rose from 3.9% with the card machine to 7.3% with FoxPay. Same café, same guests. Measured, not guessed.
Tipping in front of an audience.
A traditional card payment turns tipping into a public decision.
The server is standing at the table holding the terminal. Friends are watching. The guest has a few seconds to choose an amount before the transaction moves on.
Under that pressure, many people default to the quickest option rather than the one that reflects their experience.
Nothing about the service has changed. Only the setting in which the guest is asked to say thank you.
Giving guests their own moment to say thanks.
With FoxPay, guests pay from their own phones.
They scan the QR code at the table, review the bill and choose whether to add a tip, in their own time. Nobody is waiting beside them, and nobody is watching the screen.
There is no app to download, and FoxPay works alongside the café’s existing POS. The team at Bröd continued serving guests exactly as before.
The difference was that the final step of the visit became private.
The tip moment, simulated
Nobody watching. Better tips.
Same café, same guests. The only difference is who is holding the screen.
A quick tap to end an awkward moment.
A private choice, made on their own phone.
Still view: with the server waiting, the guest taps 5% on the card machine. On their own phone, they choose 10%.
ResultAt Bröd Bakery, Limassol: tip rate up from 3.9% to 7.3%
In the manager’s words
“When someone hands you a card machine, you tip fast just to end the moment. Our guests tip from their phone now, in their own time, and they’re clearly happier doing it. The team sees the difference every week.”
What changed at Bröd Bakery.
Bröd compared tip percentages from card machine payments with tip percentages from FoxPay payments.
- Card machine payments: 3.9% average tip rate
- FoxPay payments: 7.3% average tip rate
The service, the menu and the guests stayed the same. The only change was how and where guests paid.
Given space to decide, guests tipped in a way that reflected how they felt about their visit.
Why the payment moment matters for your team.
Tips are an important part of how hospitality teams are rewarded for good service.
When tipping is rushed, the amount says more about the pressure of the moment than about the work that earned it. When guests can tip privately, the result is a fairer reflection of the service they received.
For the team, that is a difference they can see every week.
Is your card machine setting your team’s tips?
Every venue knows when service has gone well. The question is whether the payment process gives guests a fair chance to show it.
At Bröd Bakery, giving guests a private moment to pay raised the tip rate from 3.9% to 7.3%.
