How Dine 3.6.9 saved 60 staff hours per quarter with FoxPay.
60 hrs
staff hours back every quarter
At Dine 3.6.9, the team didn’t want to change the way they served guests. They wanted to understand how much time was being lost to one small but repetitive part of every shift: collecting payments.
Bringing the card machine to the table, waiting while guests decided how to split the bill, processing several cards and returning with receipts may take only a few minutes each time. Across hundreds of tables, however, those minutes add up.
After introducing FoxPay, Dine 3.6.9 moved 80% of its digital payments away from the traditional card machine. Over one quarter, that change saved the team 60 staff hours.
A small task repeated across every shift.
Before FoxPay, completing a payment required the direct involvement of a server.
Whenever guests were ready to leave, a member of staff had to bring the card terminal to the table, wait for the payment to be completed and sometimes repeat the process for groups paying with multiple cards.
It was a familiar part of restaurant service, but it regularly pulled the team away from other guests—particularly during busy shifts.
The issue wasn’t the time spent on one payment. It was the cumulative effect of repeating the same process across the restaurant, day after day.
Giving guests control of the final step.
With FoxPay, guests can complete the payment directly from their own phones.
They scan the QR code at the table, review their bill and pay whenever they are ready. There is no app to download, and the system works alongside the restaurant’s existing POS.
For the Dine 3.6.9 team, this meant there was no need to redesign the service or introduce an entirely new workflow. Staff continued looking after guests as before, while FoxPay handled more of the payment process in the background.
A shift, simulated
Fewer trips. More time on the floor.
One server, one evening, two ways to pay. Follow the white dot.
Every payment means fetching the terminal, walking it to the table and bringing it back.
Guests pay from their phones. The time goes back into hospitality: checking in, topping up, recommending dessert.
Still view: by the time all 4 FoxPay tables have paid, the server with the card machine has reached 2 of them. With FoxPay, the server is at another table, asking “Room for dessert?”
ResultAt Dine 3.6.9: 60 staff hours back every quarter
In the owner’s words
“Most payments don’t touch the card machine anymore. My staff aren’t stuck chasing a card terminal—they’re with the guests.”
🦊 Our translation: Hired for their hospitality skills. Finally relieved of their card-machine delivery duties.
What changed at Dine 3.6.9.
Once FoxPay became part of the restaurant’s day-to-day service, 80% of digital payments moved away from the card machine.
This significantly reduced the number of times servers needed to carry a terminal between tables and wait for individual transactions to be completed.
Measured across actual restaurant usage, the time saved amounted to 60 staff hours every quarter.
Those hours could stay in the dining room—welcoming guests, answering questions, serving food and helping prepare tables for the next arrival.
More time for hospitality.
The value of faster checkout goes beyond the few minutes saved at the end of a meal.
When staff spend less time coordinating payments, they have more time for the parts of service guests actually remember. The team can remain present in the dining room, respond more quickly and manage busy periods without the payment process becoming another bottleneck.
Guests also gain more control. They can review the bill, pay and leave when they are ready, without needing to find a server or wait for an available card machine.
For Dine 3.6.9, the biggest result wasn’t simply that payments became faster. It was that a routine operational task stopped taking so much of the team’s time.
What could your team do with more time?
Payment is only one moment in the guest experience, but it happens at every table.
FoxPay helps restaurants make that moment simpler by allowing guests to scan, review and pay the bill from their own phones, while continuing to work with the restaurant’s existing POS.
At Dine 3.6.9, that change returned 60 hours to the team every quarter.
